TERMS OF SALE

The Business

JustSeatCovers.com (hereinafter referred to as JSC) is an Internet web site that resells automotive seat covers and other similar products to retail customers.  JSC purchases products directly from commercial manufacturers and has the manufacturers drop ship the ordered products directly to the end retail customer who ordered product(s) using the JSC web site.  JSC does not have the authority to legally obligate it’s manufacturers in any way to the retail customer.  The terms and conditions of JSC’s sales policy and return procedures relate only to the relationship between JSC and its customers.  The principal services provided by JSC, to its customers, is to facilitate the purchase and delivery of goods manufactured by a commercial manufacturer and to act as a customer advocate in the event that a customer service issue, concerning the manufacturer, might arise and/or there is a problem with respect to the quality and/or workmanship of the product purchased by the customer.

Custom Made Products

Many of the products sold by JSC are custom made to order.  This means that the product is not manufactured until the order is processed.  The reason for this is that the number of products styles coupled with the number of fabrics and colors makes it impractical to attempt to maintain an inventory of every possible product that can be ordered.  Each year, new products are added due to changes in automotive design and new patterns must be made for these.  “Custom made” means that each order is for a specific seat style for a specific make model and year of vehicle.

Ordering

The JSC web site is designed to present the information and illustrations necessary for customers to order the specific products they want with a minimum amount of effort.  It is extremely important that you enter accurate information when asked for the make, year and model of your vehicle. Seat styles change from year to year and the patterns used to manufacture your custom seat covers or dash covers are designed for very specific seat styles and dash board designs.  It is equally important that you look closely at the illustrations provided for the individual seat styles available for your vehicle.  DO NOT order a seat style that does not look like your seat or does not fit the text used to describe the various options.  Often, the same seat style will have a variety of options such as “with or without side air bags” or “with or without cup holders”.  Quite frequently, there will be several versions of the same seat style shown for a given vehicle.  It is the customers’ responsibility to select the proper product variation or to ask for assistance.

Ordering Assistance

JSC is always willing to answer questions regarding what to order, fabrics and any other issues you may need resolved before placing an order.  The most expedient way to get an answer to a question is to send JSC an E-mail (click on “Contact Us”).  We may be reached by telephone Monday through Friday from 9:00 am until 4:00 pm Mountain Time at (303) 987-9175.  If you do not want to order over the Internet or by mail, we will assist your ordering by telephone.  We ask that you have access to our web site when you call us so that we can be sure that the illustrations you are choosing from are correct.  Please read the Product Warranty and Return sections of this document prior to calling us if you are calling about a return.

Method of Payment

JSC will accept credit and debit card payments made with cards issued by financial institutions doing business in the United States.  JSC will also accept orders by mail that are accompanied by either a personal or business check drawn on a financial institution doing business in the United States or a money order issued by a financial institution doing business in the United States.  JSC will not accept any other form of payment.  Customers using credit or debit cards will not be billed for merchandise until after the order has been reported by the manufacturer as having been shipped.  When an order is placed with JSC, and a credit or debit card is used for payment, the amount of the purchase is submitted to AuthorizeNet (an internet credit approval service) who, in turn, contacts the financial institution issuing the credit or debit card information you have provided, and requests authorization for the purchase.  If the transaction is approved, the financial institution frequently places a “hold” (in the amount of the purchase amount) on the account for up to 30 days to insure that the funds will be available when the actual charge is made to the credit or debit card.  If you use a debit card, some banks will show that a charge was made to your checking account immediately following the placement of your order.  They usually reverse the “charge” within a day or two.  JSC has no control over this action by your bank.  Again, JSC does not submit a charge until your order is manufactured and shipped.

Estimated Shipping and Delivery Dates

When an order is submitted and accepted, an “Order Confirmation” screen is shown on the JSC web site.  You are asked to print this confirmation and keep it as your record of your order.  The same information is also E-mailed to you immediately following the placement of the order.  Among other important pieces of information given on these confirmations, the Estimated Shipping Date and the Estimated Delivery Date are shown.  These dates are exactly what they say they are – estimates.  These dates are not to be construed as guarantees with respect to when your order will be shipped and/or when it will be delivered.  They are provided for your convenience and represent only our best estimates based on what our manufacturers and shippers represent to us.

Method of Shipment

JSC orders are most frequently shipped using United Parcel Service (UPS) Ground service.  If the delivery address is a USPS Post Office Box, the shipment will be made using the USPS.  Tracking numbers can be made available for UPS shipments upon request after an order is shipped.  JSC does not require that a signature must be obtained for a delivery and JSC relies on the reports supplied by UPS, and/or other shippers used, regarding deliveries as being accurate and truthful in determining when and where an order was delivered.  The customer is hereby advised that by agreeing to the JSC Terms of Sale that they, the customer, are agreeing to accept the information provided by UPS, and/or other shippers used, regarding package delivery, as proof of delivery.

Product Warranty

Products purchased from JustSeatCovers.com are covered by the Warranties provided by our manufacturers.  In most cases, the warranty covers a two (2) year period from the time of purchase and applies to workmanship and fabric quality.  If you are not satisfied with the workmanship, and/or fit of your product, you are entitled to return the product(s) to the manufacturer and ask that they remedy the problem.  If the manufacturer cannot remedy the situation, you are entitled to a refund.  The procedure for returns is covered in the following two sections (Return of Products with a Workmanship and/or Fit Problem and Other Returns)

Return of Products with a Workmanship and/or Fit Problem

·                   You must advise us by e-mail, within 30 days of the date that you received your order, that you are not satisfied with your order and provide specifics regarding your complaint.

·                   IF YOU ORDERED THE WRONG FABRIC, COLOR OR SEAT STYLE, please be advised that you will not be eligible for a refund.  Each order is custom made to your specifications, and it is the customer’s responsibility to order correctly for the specific vehicle (make, model and year manufactured), seat style and the fabric and color desired. 

·                   You must obtain approval from JSC, and a “Return Authorization” (RA) number, prior to returning the merchandise.

·                   The product must be returned within 10 days of the date that you received your RA#.

·                   When returning an item, you must enclose the original invoice or a copy of it in the shipment.  Your RA# must be indicated on the outside of the shipping package.

·                   The merchandise must be free from damage or misuse by the customer.

·                   When you are provided with the RA number, you will be advised where to ship the merchandise.

·                   When the manufacturer receives your return, they will evaluate the problem(s) and will either fix them or make a replacement and return the product to you.

·                   You are responsible to pay for the return freight charges back to the manufacturer.  In turn, YOU WILL NOT BE CHARGED FOR FREIGHT, when the repaired or replacement seat covers are shipped back to you and your “return freight charges” will be reimbursed to you at standard UPS ground rates for your location.

Other Returns

·                   You must advise us by e-mail, within 30 days of the date you received your order that you want to return the product you ordered, and provide the specifics of why you want to return your order.

·                   JSC will relay your request and support information to the manufacturer who, at their sole discretion, will determine if they are willing to make a refund for the product.

·                   If the manufacturer agrees to take your product back, you will be charged a 20% re-stocking fee (20% of the price of the purchase price of the product(s) you ordered).  The original freight charges will not be refunded.  In other words, your refund will be 80% of the original purchase price, not including freight, and you must pay the return freight costs.

Acceptance of Terms of Sale

Prior to being able to submit an order, the customer is asked to check a box that indicates that they have read and agree to the terms and conditions outlined in this document.  This is done for the protection of all parties concerned in the purchase, manufacturing and sale of the products offered by JustSeatCovers.com.