FREQUENTLY ASKED QUESTIONS (FAQ)

1.      How are the seat covers attached?  Our covers are made in two pieces - the seat cushion and the seatback.  The seat portion has a "skirt" made of Tricot material and elastic straps are attached to the bottom of the "skirt".  The straps are pulled under the seat and attached with "S" hooks.  The back of the backback is also made of Tricot and also has straps that are pulled under the seat.  Tricot has some elasticity and it helps keep the covers in place.  Since our covers are custom made for the make, model and year of your vehicle, we are able to achieve a very snug fit.

2.      Are your seat covers waterproof?  Each of our fabrics has different water repelling characteristics.  The Neo Supreme (Neoprene) material is the best for shedding water.  The SW Sierra and Wild Print fabrics do a fair job.  The remainder of our fabrics will hold liquids for a short period of time and spills can be blotted with a cloth or paper towels.  None of the fabrics we offer are “water proof” in the strictest meaning of the term.

3.      Can you wash the seat covers?  Yes, they are hand washable in luke warm water.  DO NOT use a clothes dryer to dry the seat covers.  Air dry them outside.

4.      What is your return policy?  Please read our “Return” policy statement.  Click on “Returns” in the page heading on any page. Also please read our "Terms of Sale" which is also linked from the "Terms of Sale" topic in the page headings.

5.      How long will it take to get my order?  It normally takes 4 working days for your order to be manufactured after your order is received and entered into our system.  At the time you order on-line, an Order Confirmation is displayed on your computer screen (please print it at that time). We also E-Mail the Order Confirmation to you. Most orders are shipped via UPS Ground which takes 4 or 5 working days.  Therefore, you can expect your order to arrive within 8 or 9 working days from the date that you place the order. The "Estimated" dates for shippment and delivery are shown on your Order Confirmation. Please be aware that these dates are estimated, not Guaranteed.

6.      Can I order just headrest and/or armrest covers.  Yes.  Please click on the red lettering in the heading of the Home page that says “If you are ordering headrest and/or armrest covers ONLY, click here.”  You will be given directions about how to order.

7.      Can I get fabric swatches?  Yes.  We will send you a few (no more than 4) swatches of the fabrics you are interested in.  Please send us your full name and mailing address and the specific fabrics and colors you are interested in.